Keeping you updated… Next Steps…

Dear Valued Guests,

Its official
The 15th July could be the day that tourism restarts and we start to see our fantastic industry taking its first steps towards recovery. This is still dependent on the science, this date will give us all something to aim for, as we start to move out of crisis mode and closer to the start of recovery.

Welcoming you back
Much has changed in the world over the past few months. One thing that remains constant is our commitment at Kingsmuir House to create happy, memorable experiences for our guests and the local community.
As we welcome you back, we have increased the frequency of cleaning in our public areas including, hallway, stairs, door handles and banisters. We have changed our room key fobs and we are using environmentally friendly chemicals. Medical grade face masks and gloves available on request. You will find hand sanitiser dispenser for your use at the front door. Please use when entering and leaving the house. We are observing social distancing in all areas.

Guest Arrival
Your first step into Kingsmuir House is a memorable one, as we extend a warm welcome to you and invite you to our  revised check-in process which has changed slightly to minimise contact. Clean and disinfected keys are provided upon check-in, along with a note of useful information.
During check-in, guest preferences will be established regarding housekeeping services.

Guest Suites
On top of our already rigorous cleaning processes, additional disinfecting protocols have been implemented in our suites. We have removed decorative items including cushions, bed throws and magazines to reduce ‘high touch’ areas. Reduced in-room amenities: such as, guest books, pen and paper, visitors book and robes… *all of course are available on request.
Linens: All linens are washed at an optimal disinfection temperature above 60°C.

Breakfast
We have changed the location for breakfast into the sitting room to ensure maximum distance is achieved. If a party of four we will continue to use the breakfast room with one large table for the party.
Food safety: Your order will be taken at your table, and your food will be served to you while you are seated. So sit back and relax.

Methods of payment
We are only accepting cards. No cash, please. If you prefer not to use the card machine, we can provide our bank details for BACS payment prior to arrival. We are sanitising the card machine after every use.

What we ask from you… Your Responsibility

Before Travelling
Ensure you have travel insurance to cover your trip in the event you fall ill whilst away from home.
 If you or any of your party show any Covid 19 symptoms prior to leaving please DON’T TRAVEL – we can carry forward your booking until a later date. You will not be charged.

During your stay
If you show any symptoms of Covid19 please inform us immediately. You cannot self-isolate at the house. We will help you to leave the house as soon as possible.
Always use the hand sanitiser when entering and leaving the house
Do not cross on the stairs… Please wait in the Hallway and let the guest come down the stairs

Checking In
We politely ask if you could check in no earlier than 4.00pm.
This will ensure your suite is safe and clean ready for your to relax.

Checking Out
We politely ask if you could check out no later than 11.00am.
Ensure you have packed everything! We are no longer posting items on.

When the time is right, we look forward to welcoming you back to Kingsmuir House.
With conditions continually changing due to COVID-19, we are actively monitoring and evolving our practices to ensure what we are doing is safe and effective in accordance with Government guidelines.