Keeping you updated… Next Steps…

Dear Valued Guests,

From the 1st May…

If your registered home address is within an area detailed by your government as a “lock down ” at the time of travel. Please adhere and comply with local guidance whilst ensuring you are also aware of the Scottish Government guidelines on travel for the duration of your stay.

If I can help further please do not hesitate to contact me

Much has changed in the world over the past few months. One thing that remains constant is our commitment at Kingsmuir House to create happy, memorable experiences for our guests and the local community.  

Prior to your arrival we will send you an email to make your stay as relaxed and safe as possible. With that in the forefront of our minds, this communication is to familiarise you and give you confidence in our approach during these challenging times. 
Our new Check-in and Check-out times
To help us protect you and our family and provide additional time to ensure your suite is as safe and clean to meet our Government guidelines. The earliest time you are able to check in is 4.00pm. Check-out is no later than 11.00 and we kindly ask if you could open any windows and close your suite door on leaving.   
Before you ring the Doorbell!

You will find a hand sanitiser dispenser for your use at the front door. Please sanitise before entering the house.
From the 14th September we politely request a mask is worn in the common areas of the house. (hallway and stairs) As per Scottish Government advice. We are observing social distancing in all areas.

Your Welcome
Your first step into Kingsmuir House is a memorable experience. As we extend a warm welcome to you and invite you in, our check-in process has changed slightly to minimise contact. Clean and disinfected keys are provided upon check-in, along with a note of useful information. You will be shown your dedicated breakfast table for the duration of your stay and your preferences will be established regarding housekeeping services. 

Your Suite
On top of our already rigorous cleaning processes, additional disinfecting protocols have been implemented in our suites.  

We have changed the location for breakfast into our sitting room (opposite the Breakfast Room) to ensure maximum distance is achieved. For a party of four we will continue to use the breakfast room with one large table.
Food safety: Your order will be taken at your table, and your food will be served to you while you are seated. So sit back and relax. I will be wearing a face mask when serving your breakfast when the 2 metre rule may be compromised.  

Your Time at the house… Evening meals
Dining Out
You are very welcome to dine out during your stay. We can help with any table reservations for you.  

Methods of payment
We are only accepting cards payments. No cash, please. If you prefer not to use the card machine, we can provide our bank details for BACS payment prior to arrival.

What we ask from you… Your Responsibility

Before Travelling
Ensure you have travel insurance to cover your trip in the event you fall ill whilst away from home.
If you or any of your party show any Covid 19 symptoms prior to leaving please DON’T TRAVEL – we can carry forward your booking until a later date. You will not be charged!

During your stay
If you show any symptoms of Covid19 please inform us immediately. You are unable to self-isolate at the house. 
Always use the hand sanitiser when entering and leaving the house
Please avoid crossing on the stairs… Please wait in the Hallway and let the guest come down.

Checking Out
We politely ask if you could check out no later than 11.00am and leave your windows open and close your door.
Ensure you have packed everything! We are no longer posting items on.

Please find below answers to some of our frequently asked questions:

When can I stay?
Follow UK Government guidance. With conditions continually changing due to COVID-19, we are actively monitoring and evolving our practices to ensure what we are doing is safe and effective in accordance with current Government guidelines and may be required to close at short notice.  

What happens if I need to cancel?
At this time, we recognise the need for flexibility, and we are regularly updating our cancellation policy to accommodate those affected by these unprecedented circumstances. Our intention, as always, is to ensure the comfort and happiness of our guests.

Have you increased the frequency of cleaning?
Yes, to help encourage good hygiene practices, we will be ensuring regular additional cleaning in our public areas and external entrance.

Will hygiene products be available in the house?
Yes, face masks, gloves and sanitising wipes are available to all guests. A sanitising station is at the entrance. 

Temperature checks:
We are administering regular temperature checks for Karen and I.

What is the minimum stay?
We are accepting reservations for 2 nights or more to minimise risk.
We look forward to welcoming you to the house … Please let us know if you have any questions or concerns we can help with prior to arriving or during your stay. 
Malcolm and Karen